FAQ's

General Questions

Do you have a physical store?

No, we operate online and through our network of distributors. You can browse and purchase our products via our online store.
Where is Redbank Group based?

We are an Australian company supplying products across Australia and New Zealand.
Who is Redbank Group?

Redbank Group is a leading supplier of magnifiers, medical lighting, and specialty optical products in Australia and New Zealand. We manufacture the Australian-made Maggylamp and source high-quality optical and lighting products from trusted global suppliers.

Can I modify or cancel my order after placing it?

If your order hasn’t been processed yet, we may be able to make changes or cancel it. Please contact us as soon as possible.
Do you offer bulk or wholesale pricing?

Yes, we provide bulk and wholesale pricing for businesses and distributors. Please get in touch with us for more details.
How do I place an order?

You can place an order through our online store or contact our team for bulk orders and custom requirements.
What payment methods do you accept?

We accept major credit cards, PayPal, and bank transfers.
What types of products do you offer?

We specialise in magnifiers, medical lighting, and optical products for industrial, healthcare, and specialty applications

Can I track my order?

Yes, you will receive tracking details once your order has been dispatched.
Do you offer international shipping?

Currently, we primarily ship within Australia and New Zealand. Please contact us to discuss international shipping options.
Do you ship Australia-wide?

Yes, we ship to all locations across Australia.
How long will my order take to arrive?

Delivery times vary depending on your location. Standard orders typically arrive within 3–7 business days.

Do your products come with a warranty?

Yes, our products come with a manufacturer’s warranty. Warranty periods vary by product—please check individual product details.
How do I initiate a return or warranty claim?

Contact our team with your order details, and we will guide you through the process.
What is your return policy?

We accept returns on unused items in their original packaging within 14 days of purchase. Please refer to our Returns Policy for full details.

How can I get technical support?

If you need assistance with a product, our support team is happy to help. You can contact us via phone or email.